Shipping Policy

At PLAE GOLF, we are committed to providing prompt and reliable delivery of your golf products. Below are the shipping details for your convenience:

When Will My Order Ship?

• Stock Items: Orders for stock golf products typically ship within 2-3 business days.
• Personalized or Customized Items: Personalized or custom products (including golf clubs or golf balls with logos) will ship within 7-10 business days.
• Special Edition and Limited-Release Products: These products may take up to 2-3 weeks to ship, depending on availability.

Shipping Methods & Costs

• Standard Shipping: For orders under ₹10,000, a flat fee of ₹500 will be charged. Orders over ₹10,000 will qualify for *free shipping.
• Expedited Shipping: Available for ₹1000, ensuring delivery within 2-3 business days after shipment.
• Rush Shipping: Available for ₹1500 for delivery within 1 business day after shipment.

Shipping

At the moment, we currently offer shipping within India only. For international shipments, please contact our customer support team for assistance.

How Long Will My Order Take To Arrive?

• Standard Shipping: Typically arrives within 5-7 business days from shipment.
• Expedited Shipping: Arrives within 2-3 business days.
• Rush Shipping: Arrives the next business day.

Return Policy

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, please read the return policy below for guidance on how to proceed.

General Return Policy

• Return Window: We accept returns within *7 days of purchase.
• Return Eligibility: Only unused, undamaged, and unopened items in their original packaging are eligible for return.
• Non-Returnable Items: Custom products, personalized items, or products that have been altered in any way (including golf clubs with specific specifications) are *not eligible for return.

How to Initiate a Return

• Start your return request by contacting our customer service team at Jusplaegolf@gmail.com
• Please include your order number and reason for return.

Refund Process

• After receiving your returned product, we will inspect the item(s) to confirm they meet return conditions.
• Once confirmed, a refund will be processed within 15 business days.
• Shipping charges are non-refundable.

Brand-Specific Returns

• products follow the general return guidelines as mentioned above, with the exception of any personalized or customized products, which are final sale and non-returnable.
• If your product has a defect or issue, please contact our customer support team for further assistance.

Repairs

If your products require repair (such as reshafting, regripping, or adjustments), please reach out to our customer service team. Our repair services are available for selected products, and we will guide you on how to proceed.

Contact Information

• Customer Support Email: Jusplaegolf@gmail.com
• Business Hours: Monday – Friday, 10:00 AM – 6:00 PM IST